Job description

Do you have experience working with FIT Reservations? Then you are the person we are looking for!

About the Department

The FIT Department are in charge of making hotel reservations for our global FIT client base throughout Europe and the America's. We make reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints. We liaise with hotels and our internal teams to coordinate a satisfactory stay for customers.

Job Purpose

We are currently seeking to recruit a Reservations Agent within our FIT department

The role involves completing hotel accommodation bookings for individual clients and small groups by telephone and email.

Main Responsibilities

• Communicate with hotels and provide worldwide sales team with up to date booking information
• Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels
• Negotiate compensation or refunds as and when required
• Load accurate rates and booking details into the in-house system
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• Process deposits/refunds
• Prioritise workload according to deadlines

Skills and Experience

Relevant Skills/Characteristics

• Ability to work under pressure and meet deadlines
• Excellent attention to detail
• Professional attitude
• Clear and effective communication skills
• Excellent interpersonal skills
• Capable of handling high volume in a timely manner with accuracy
• Ability to Multitask
• Preferred negotiation, customer service and problem solving abilities

Required Experience/Knowledge

Essential

• Travel industry background
• Fluent in spoken and written English
• Proficient in Microsoft office applications

With 50 years experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday).

Date Posted

08 December 2017

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