Job description

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

India Operations Department is based within our Inbound Division that is responsible for working with clients who recognize and require the most creative program development and flawless execution. Our services include leisure groups, business /special event creation and implementation, transportation management, themed events and decor, tour services.

Job Purpose

To provide operations support to groups coming into Europe from India, ensuring all their requirements are met and being available for any assistance whilst they are in Europe.

We are looking for an exceptional individual to join the department who matches our passion, work ethic and team player attitude. Our ideal candidate will never be tempted to take short cuts, will assume personal responsibility for everything they touch and will possess the rare ability to handle the bumps in the road as they come up, creatively solving problems with poise and grace.

Main Responsibilities

• Assist the team with day to day responsibilities.
• Assist with finalizing contracts (Tour Managers & India specific meal services)

• Reconciling vendor invoices/ program closing
• Create additional service documents
• Scheduling for program additions or last minute requests
• Point of contact for general program questions
• Planning of client site inspections/venue tours with accompanying collateral
• Vendor contact, negotiation and management
• On tour Coordination for the Indian groups business.
• Coordination with various stakeholders and departments.
• Preparation of client gifts/amenities

Skills and Experience

Relevant Skills/Characteristics

Qualified candidates will possess the following:

• Minimum of five years professional operations work experience related to the skills described below in the hospitality industry
• Exceptional attention to detail
• Ability to work on multiple projects simultaneously
• Strong organisational and administrative skills
• A passion and enthusiasm to learn the event business from the ground up while being exposed to the administrative, sales, customer service, and operational sides of the business
• Verbal communication skills in Hindi / English.
• Excellent computer skills to include proficiency in Excel, Word, Outlook and PowerPoint
• Possess a can-do, client-focused, team player attitude at all times and must be willing to work through the peaks and troughs of our hectic work schedule.

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

14 November 2018

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