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FIT Reservations Agent - Fluent English Speaker

Job description

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

The FIT Department are in charge of making hotel reservations for our global FIT client base throughout Europe and the America's. We make reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints. We liaise with hotels and our internal teams to coordinate a satisfactory stay for customers.

Job Purpose

We are currently seeking to recruit a Reservations Agent within our FIT department

To book hotel accommodation for our global FIT client base using our in-house systems. As a B2B wholesaler your main point of contact will be with our hotel suppliers & internally with our sales teams. We are not dealing directly with clients. You are expected to accurately complete a high volume of work within set deadlines as well as show good negotiation skills. You will need excellent interpersonal and communication skills coupled with professional telephone manner & accurate writing skills.

Main Responsibilities

  • Communicate with hotels and provide worldwide sales team with up to date booking information
  • Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels
  • Negotiate compensation or refunds as and when required
  • Load accurate rates and booking details into the in-house system
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • Process deposits/refunds
  • Prioritise workload according to deadlines

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