Careers
Group Operation Consultant -Italian
Job Ref
ASD 0201
Department
Asia Series
Location
London
Type of Employment
Permanent
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Submit Your CVJob description
Group Operations Agent
Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.
Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.
We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.
Job Purpose
We are currently seeking to recruit a Group Operations Agent within our Asia Series Department
The role is designed to liaise with our office in Asia and ensure that all hotel amendments, reconfirmation requests and any rates are correct and up to date on our in-house computer system.
Main Responsibilities
- To contact hotels (by email/fax/phone) to advise rooming lists, arrival times, meal requirements etc
- Prioritise the workload according to deadlines, arrival dates etc based on hotel requests
- Inputting and checking rates onto the in-house systemNegotiating other conditions such as cancellation policies, decrease of rooms and upgrades
- Negotiating other conditions such as cancellation policies, decrease of rooms and upgrades
Skills and Experience
Relevant Skills/Characteristics
- Superb interpersonal and communication skills
- Professional telephone manner
- Ability to work under pressure and meet tight deadlines
- Confident to work without supervision
- Work effectively with a diverse team
Required Experience/Knowledge
Essential
- Experience working in the travel industry or similar
- Fluent in Italian
- Excellent spoken and written communication skills in English
- Sound knowledge of MS office applications
With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday.