Group Operations Agent

Job Ref

JSD2 0201


Japan Series Dept 2



Type of Employment


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Job description



Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

Job Purpose

We are currently seeking to recruit a Group Operations Agent within our Japan Series Department

The role is designed to liaise with our office in Japan and ensure that all hotel amendments, reconfirmation requests and any rates are correct and up to date on our in-house computer system.

Main Responsibilities

  • To contact hotels (by email/fax/phone) to advise rooming lists, arrival times, meal requirements etc.
  • Prioritise the workload according to deadlines, arrival dates etc. based on hotel requests
  • Inputting and checking rates onto the in-house system

Negotiating other conditions such as cancellation policies, decrease of rooms and upgrades. 

Skills and Experience

Relevant Skills/Characteristics

  • Superb interpersonal and communication skills
  • Professional telephone manner
  • Ability to work under pressure and meet tight deadlines
  • Confident to work without supervision
  • Work effectively with a diverse team


Required Experience/Knowledge


  • Experience working in the travel industry or similar
  • Excellent spoken and written communication skills in English
  • French/Italian/German language skills
  • Sound knowledge of MS office applications


  • French/Italian/German language skills


With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday. 


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