Job description

Hotel Booking Negotiator Assistant - Temporary

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

Miki is a wholesaler working B2B with tour operators worldwide. Our group incoming to Europe here in London specializes in offering quality accommodation to tourists coming from Asia (Japan, China, India, Korea, Thailand to name but few). 

About the Department

Established 20 years ago Series and Special Tours (SST) our aim is to obtain business for the company by completing strong negotiation in terms of rates and conditions for both Ad-hoc groups and tour series. This requires out of the box thinking and a very flexible approach on top of a deep understanding of markets dynamics and purchasing skills. 

Job Purpose

We are currently recruiting a hotel booking negotiator assistant within our Hotel Division (Series and Special Tours Department - SST) to be responsible for bookings hotels for groups from our Asian incoming division to Europe at the most competitive rates and conditions with tight deadlines.

Main Responsibilities

• Contacting hotels by phone, email or fax
• Select appropriate contracts and non-contracted hotels according to sales requirements
• Process bookings and inputting details/rates using Miki in house system
• Produce accurate documents/reports (Microsoft Excel and Word)
• General admin tasks
• Negotiate rates on an case by case basis to maximise profitability
• Negotiate conditions such as payment, cancellation, attrition policies
• Working very closely with the management on a daily basis

Skills and Experience

Relevant Skills/Characteristics

• Capable of handling high volume in a timely manner with high level of accuracy
• Ability to work under pressure
• Professional and efficient telephone manner
• Ability to Multitask
• Superb interpersonal skills
• Demonstrate team working
• Negotiation skills (preferred sales and purchasing background)
• Problem solving abilities
• Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

• Excellent spoken and written communication skills in English
• Sound knowledge of MS office applications
• Some experience in either admin or customer service role

Desirable.

• Regional knowledge of Europe
• Previous experience within Hotel Group Reservations
• Previous experience within travel/hospitality industry, particularly in sales and purchasing/buyer environment

With over 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

08 May 2019

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