Job description

Inbound Tours Customer Service Coordinator – Korean Speaker

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tour groups from Asia to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

UK/IE Operations supports the coordination of group tours, on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours, coach trips.

Job Purpose

Toprovide tour co-ordination support for  brand new excursion service, JOI BUS, which covers a network of circular coach routes with several joining points.
To provide excellent customer service to our JOI BUS inbound clients from Asia.

Main Responsibilities

• Responsible for delivering a high level of customer care to JOI BUS incoming passengers using the JOI BUS app.
• Respond promptly to all JOI BUS passenger queries in Korean/English
• Maintain schedules for Inbound coach operations, meal arrangement, supplementary trips and guided tours etc.
• Some shift work will be required to provide cover during the week and weekend, on a rota basis.

Skills and Experience

Relevant Skills/Characteristics

• Ability to work efficiently in a fast paced, multicultural environment.
• Experience of managing a high volume of work, during our busy periods when we have a large number of visitors.
• Professional and efficient telephone manner
• Excellent organisational skills
• Proactive problem solving
• Experienced in working to deadlines

Essential

• Fluent in English and Korean language
• Good geographical knowledge of Europe
• Excellent spoken and written communication skills in English and Korean
• Ability to prioritise workload

Desirable

• Chinese or Japanese language skills are an advantage
• Quick learner and team player
• Sound knowledge of MS Office
• Work experience within the travel industry

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

04 June 2019

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