Careers
Business Support Administrator - Finance
Job Ref
ACC0107
Department
Accounts
Location
London
Type of Employment
Permanent
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Submit Your CVJob description
Business Support Administrator - Finance
Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.
Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.
We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.
Job Purpose
Reporting to Finance Manager, the Business Support Administrator is responsible for dealing with all pre and post departure queries and administration from Customers and Suppliers.
Responsibilities and Duties
- Dealing directly with Customers globally by telephone and email
- Maintain service levels by responding to all interactions with customers in a timely manner.
- Liaising with Suppliers in order to resolve issues.
- Directing enquiries to relevant departments
- Liaising with other departments
- Informing Credit Control when to raise credit notes.
- Maintain Query Database
- Bi-monthly meetings with Credit Control and Sales
- Prepare and analyse monthly reports
Skills and Experience
Skills and Characteristics
Essential
- Education level – Minimum of 5 GCSE including English and Math, A Level, HND, Degree or equivalent.
- 2 years of Customer Service experience
- Excellent attention to details
- Excellent verbal and written communication skills with strong conflict resolution experience.
Desirable
- 1 year of Travel Industry experience is preferred but not essential
With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday.