Inbound Tours Customer Service Coach Operations – Japanese Speaker
Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.
Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.
We bring incoming tour groups from Asia to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.
About the Department
UK/IE Operations supports the coordination of group tours on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours and coach trips etc.
JobPurpose
To provide tour co-ordination support for our new excursion service, JOI BUS, which offers a network of circular coach routes, across Europe, with several joining points for Japanese groups.
To provide location-specific support on local destination services such as restaurants, and visitor attractions, to a high level of customer service.
Main Responsibilities
Responsible for delivering a high level of customer care to JOI BUS incoming passengers using the JOI BUS app.
Respond promptly to all JOI BUS passenger queries in Japanese/English
Maintain schedules for Inbound Coach Operations, meal arrangement, supplementary trips and guided tours etc.
Some shift work will be required to provide cover during the week and weekend, on a rota basis.
Skills and Experience
Relevant Skills/Characteristics
Ability to work efficiently in a fast paced, multicultural environment.
Experience of managing a high volume of work, during our busy periods when we have a large number of visitors.
Professional and efficient telephone manner
Excellent organisational skills
Proactive problem solving
Experienced in working to deadlines
Essential
Fluent in English and Japanese language skills
Good geographical knowledge of Europe
Excellent spoken and written communication skills in English and Korean
Ability to prioritise workload
Desirable
Chinese language skills are an advantage
Quick learner and team player
Sound knowledge of MS Office
Work experience within the travel industry
What we offer
As well as a lively, multicultural working environment and continuous training to help you reach your full potential, our benefits also include:
Riverside offices in the City of London with great transport links
Free Gym and Swimming Pool on site
Digital GP service and free Eye Tests (for VDU use)