Job description

We are currently seeking to recruit a Tour Coordinator/Operator within our Asia Section in Rome.

The role is designed to provide excellent customer support and satisfaction through efficient and effective running of the tours. The ideal candidate will ensure a consistent level of problem solving while their customers are in Italy.

You are expected to function as local PR agents and sales support in order to maintain existing customer relationship and to promote future businesses.

The nature of the role will require out of hours work and occasional weekend work

Main Responsibilities

You will be working closely with the purchasing, coach team and other departments within the company. You will be liaising with sales offices in Asia and operating tours in Italy ensuring high standard of service quality along with the following duties:

• Booking, amending and confirming ground services in Italy
• Negotiating the best possible rates from business partners
• Recommend ground services to sales office with local knowledge in Italy
• Making courtesy calls/ visits on tours to ensure smooth running of tours
• Ensure Courtesy Calls report and record are updated on a daily basis
• Meeting and greeting clients/tour leaders and accompany important groups
• Monitor and resolve problems with groups which may arise regarding ground services
• Provide assistance to Asia Call Centre
• Checking itineraries and making sure schedules are feasible
• Liaising with sales offices, suppliers, and other departments/local offices within Miki regarding any itinerary issues
• Carrying emergency phone and working on weekend/bank holiday on rota basis (e.g. Saturday rota)
• Negotiating compensation with tour leaders and suppliers to minimize loss for Miki
• To maximize Miki profit margin through promoting our other products and services
• To undertake any other duties or ad-hoc projects as requested by the management

Skills and Experience

Relevant Skills/Characteristics

• Excellent verbal and communication skills
• Good work ethic
• Highly organised
• Good negotiation skills
• Strong team player
• Ability to drive results through others
• Ability to deliver quickly and accurately
• Able to work under pressure
• Ability to adapt to a diverse and multicultural environment
• Technical aptitude with an ability to thrive in a multi-tasking, fast-paced environment

Required Experience/Knowledge

Essential

• 1 – 2 years’ experience in travel operations
• Basic knowledge of Microsoft Office
• Fluent in Mandarin or Taiwanese (Native level)
• Strong knowledge of Italian destinations

Desirable

• Good level of spoken and written English
• Good level of spoken Italian
• Other Asian Language would be an advantage

With 50 years experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

29 June 2017

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