Job description

Do you have experience working with Reservations? Then you are the person we are looking for!

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

Based on hotel requests received on a daily basis from our sales offices in Japan, Hong Kong and London you would have to be able to prioritise the workload according to deadlines, arrival dates etc

In Addition, You are expected to carry out the following duties:

• Contacting hotels by phone, email or fax in order to discuss present and future reservations
• Select appropriate contracts and none contracted hotels according to sales requirements
• Process bookings and inputting details/rates using Miki in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• General admin tasks
• Dispute handling
• Process deposits/refunds
• Negotiate book outs, compensations and cancellation charges when needed
• Prioritise workload according to deadlines

Job Ref
RESERVATION411

Department
Japan Series Dept 2

Location
London

Type of Employment
PERMANENT