Job description

G Suite Technical Lead

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About The Department

The ITS Team are responsible for enhancing and maintaining all Information and Technology requirements for all MIKI entities, both in Applications and Infrastructure. 

Job Purpose

We are recruiting for the role of Lead JavaScript Developer, you will partner with business users and other IT teams to support and report to the IT Manager, to grow and mature the use of Google G Suite capabilities within the enterprise on our digital transformation journey. You will lead a team of two developer/BAs.

Main responsibilities:

• Establish in-house SDLC, policies, and technical solution design on the G Suite platform
• Propose Strategic roadmap for the G Suite platform
• Support the IT Manager with the adoption of Google Suite capabilities within the enterprise.
• Lead and facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity
• Partner with other IT functions to evaluate, prioritize and resolve new issues & problem scenarios
• Setup Google Data Studio, enable dashboards & reports, troubleshoot and resolve issues pertaining to improper or inadequate reporting
• Partner with IT Security & Audit to enforce strict cross platform security and audit controls
• Collaborate with other technical and functional teams to Document and support business rules, system operating procedures that pertain to the Google platform. Enhance documentation periodically for currency and relevance
• Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support. Provide problem resolution reports for management as required.
• Escalate support issues to Google Support, follow up and resolve them in a timely manner.
• Periodically analyse trouble tickets from lower tier teams, identify gaps, create and carryout new solutions, document and train technical support staff globally.

Job Ref
IT 0107

Department
System Development

Location
London

Type of Employment
PERMANENT